Intelius

Intelius is one of the most sought after background check services out there. In a head-to-head battle between Intelius and US Search, US Search narrowly came out on top in the amount of different searches it had available, quality of the information included in its reports, and effectiveness of its customer service department. Although Intelius didn't come out on top, it's still hard to beat when it comes to background check services.

Standout Features

* Background Check
* People Search
* Criminal Check



When it comes to ease of use, few sites can beat Intelius.  Their interface is user friendly and getting to what you want is quick and easy.  All of their menus are intertwined, making it easy to get to where you want to go no matter what page you might be on at that particular time.  Ordering the report you want is an even easier process.  They have several safeguards to stop you and look at your purchase again to make sure you are ordering what you need.  We thought this was helpful because ordering the wrong report would be costly because their reports aren't cheap.

Intelius offers several support options, but most of it is for registered members. If you are not a registered member, you only have access to their FAQ and help page. You have to give them your credit information and log in to the site to become a registered member, and use its services or contact customer support.

To some, their requirements to access the additional support options might seem risky to the consumer, but you must understand the benefits involved with being a member. You have to become a member before you can receive a report. There’s no reason for you to need customer support if you’re not a member.

Our interactions with Intelius customer service have produced nothing but good results. They were friendly to us, and answered all of our questions in an understandable fashion. The amount of time we had to wait on the phone was a definite detriment though, but their quality of service well made up for it.